Shipping policy

Shipping Policy

Effective Date: [09-02-2026]

At STILL ALIVE, we aim to deliver your orders quickly, safely, and reliably. This Shipping Policy explains how we process, ship, and deliver orders placed through our store.

1. Order Processing Time

All orders are processed within [1–2 business days] after payment confirmation.

  • Orders are processed on business days only (excluding Sundays and public holidays).

  • Orders placed after business hours may be processed the next working day.

  • During high-demand periods or sales, processing times may be slightly longer.

You will receive a confirmation message once your order has been processed and shipped.

2. Shipping Methods Available

We ship orders using reliable courier and logistics partners.

Available shipping options may include:

  • Standard Shipping

  • Express Shipping (if available at checkout)

  • Partner Courier Delivery

Shipping method availability may vary based on delivery location.

3. Delivery Timeframes

Estimated delivery timelines after dispatch:

  • Standard Shipping: [01–02 BUSINESS DAYS]

  • Express Shipping: [01–02 BUSINESS DAYS]

Delivery timelines are estimates and may vary depending on your location, courier operations, and external factors.

Remote or non-serviceable areas may require additional delivery time.

4. Shipping Costs

Shipping charges are calculated based on order value, weight, and delivery location.

  • Standard Shipping Fee: [EXCLUDED]

  • Express Shipping Fee: [EXCLUDED]

  • Free Shipping: Available on orders above [ORDER VALUE — if applicable]

Final shipping charges will be shown at checkout before payment.

5. Tracking Information

Once your order is shipped, you will receive tracking details via:

  • Email

  • SMS/WhatsApp (if provided)

Tracking updates usually become active within 24–48 hours after dispatch. You can use the tracking number to monitor delivery status.

6. Delivery Issues and Delays

While we work closely with our delivery partners, delays can sometimes occur due to:

  • Weather conditions

  • Transport disruptions

  • High shipment volumes

  • Incorrect or incomplete address details

  • Local restrictions or strikes

If your order is delayed beyond the expected timeframe, please contact us at stillalive.brandlifestyle@gmail.com with your order number. We will coordinate with the courier to assist you.

If delivery fails due to incorrect address or unavailability of the recipient, re-shipping charges may apply.

7. Lost or Marked Delivered but Not Received

If your tracking shows “delivered” but you have not received the package:

  • Contact us within [1-3 days] of the delivery update

  • We will raise an investigation with the courier partner

  • Resolution timelines depend on courier verification reports

8. International Shipping (If Applicable)

International shipping is [AVAILABLE].

If available:

  • Delivery timeframe: [01–05 BUSINESS DAYS]

  • Shipping cost: [EXCLUDED]

  • Customs duties, taxes, and import charges (if any) are the customer’s responsibility

  • Delays due to customs clearance are outside our control

9. Contact for Shipping Support

For shipping-related questions or support, contact:

Store Name: STILL ALIVE
Email: stillalive.brandlifestyle@gmail.com

Please include your order number for faster assistance.